Terms and Condition

In using this www.cityzip.com you are deemed to have read and agreed to the following terms and conditions. The following terminology applies to these Terms and Conditions, Privacy Statement and Cancellation Policy and any or all Agreements.

1) Agreement between Cityzip and You

The term 'Cityzip' or 'us' or 'we' or 'our' refers to Cityzip, and the term “you”, “your”, “yours” and “Subscriber” are references to you (Customer) the person accessing this website and/or mobile application.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website.

2) Use of Website

As a condition to use the website/application, you must register for and maintain an active services account which will be referred to as an “Account”.

To obtain an Account, you confirm that you have attained 18 years of age, you possess the legal authority to create binding legal obligation, you will use the website in accordance with the agreement, and all information supplied by you on the website is true, accurate, current and complete.

Account registration requires you to submit certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method to Cityzip.

All activities that occur under your account are deemed as your activity. You agree to maintain the security and secrecy of your account username and password at all times. You may possess only one account, unless otherwise permitted by Cityzip.


Cityzip provides transportation service from one point to another and enables you to be a passenger on a registered motor vehicle during your travel time within the city limits of Pune.


As you register with Cityzip, you become the subscriber of the services aggregated by Cityzip. You are required to register on www.citizip.com with your company email id only. Once you register a password will be sent to your registered email id. This password shall be used to log in into your account. You can change your password in “Settings”.

You can view your account on our mobile application which shall furnish all your profile details, payment details, various routes offered, timing of the shuttle service etc.

Cityzip shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Subscriber in the possession of the Application in any way as Cityzip, in its absolute discretion, deems fit or if it considers it in its interests to do so.

As a Subscriber to their Services, Cityzip has the right to use your contact information for its own marketing purposes. Cityzip may send regular message updates to registered mobile numbers updating you on their discount coupons, promotions and other relevant information, as deemed appropriate by Cityzip.


We provide you an easy and hassle free Cancellation and refund policy, in case you decide not to avail our services after you make online booking.

Cancellation Terms:

Option 1 :
  • You can cancel the services and avail a refund by pressing the CANCEL OPTION provided in the App or on the web portal, 3 days prior to service start date. (Eg:- if person A has bought a pass on 26th December wherein his service start date is from 1st January for a period of 5days/15days/30days/90days then he can opt for cancellation of pass and refund till 29th of December only, post that he will not be eligible for a refund. Also once the services have started he will not be eligible for any refund)
Option 2 :
You can also write to us on care@metrozip.in for your refund/cancellation of the services 3 working days prior to your service start date.
  • Any request for cancellation of services and refund of the charges after the above given timeline will not be entertained.
  • Once the cancellation request is processed, we will send you an email on your registered mail id with the refund ID which can be used as a reference to get details on the refund from your respective bank
  • MetroZip will process the refund of payment against the services on his original payment option (Credit / Debit / Netbanking / Wallet etc.) (Eg: if a person has made payment through credit/debit card the same will be refunded in his/her credit/debit card)
  • Refund process shall take a period of 10 to 12 working days (the same will be dependent on your respective bank policy).


Amount will be refunded after deducting the service charge, MetroZip will not be responsible for the delay in payment process as the same will depend on your respective bank refund policy. For any delays, please check with your bank with the Refund ID as reference.

Refund Amount:

The amount refunded would be after deducting the charges for the number of days the service is availed (Maximum up to 3 days) plus bank charges.


You agree and accept that the use of the services provided by Cityzip is at your risk and further acknowledge that Cityzip disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

Under no circumstances shall Citizip be responsible for any claim, loss or damage suffered by a passenger caused by use of the service by the passenger including without limitation loss or damage caused by delay, cancellation of the service or abandonment during the course of a service, accident, mechanical breakdown, burglary, theft or fire, or any other act or neglect of Citizip servants, agents or employees acting within the course of their employment.

Citizip aims to carry the passenger with the minimum discomfort and inconvenience to his/her destination. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

  • Accidents causing delays to the vehicle
  • Restricted vehicular access
  • Exceptional or severe weather conditions Compliant with requests of the police
  • Deaths and accidents on the road
  • Vandalism and terrorism
  • Unforeseen traffic delays
  • Industrial action or strike by third parties
  • Problems caused by other customers
  • The vehicle being held or delayed by a police officer or government official
  • Other circumstances affecting passenger safety

You are required to strictly adhere to the following rules while utilizing Cityzip’s services:

  • Refrain from smoking or consuming any kind of intoxicants inside the vehicle or misbehave with other passengers, drivers and conductors or causing a nuisance. If you are found doing so driver has the right to refuse the pick-up or ask you to alight the vehicle.
  • Refrain from littering on the vehicle
  • Refrain from soiling or damaging the seats and/or any other interiors of the vehicle.
  • Refrain from misusing, soiling or damaging any of the devices (technical/non-technical) in the vehicle.
  • Refrain from asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request.
  • Refrain from asking the driver to board any person not on the passenger list of the vehicle.
  • Refrain from pressurizing the driver to overload the space of the vehicle with luggage.
  • Refrain from engaging in behavior and activities which disturb the co passengers in any way

Without prejudice to the above, Cityzip makes no representation or warranty that:

  • The services will constantly meet the subscriber's requirements
  • The services will always be uninterrupted, timely, secure, or error-free


As a Subscriber, you agree that any amounts charged for a ride (hereby referred to as a “Charge”) are mandatory and due and payable within the prescribed time.

Cityzip reserves the right to determine and modify pricing by posting applicable Charges on the website and/or Application. You are responsible for reviewing the applicable charges and shall be responsible for all charges incurred under your account regardless of your awareness of such charges or the amounts thereof.


Cityzip reserves the right to collect your data including name, contact information and other details to facilitate Services. All information collected from you is on a bona fide basis.

Any fraudulent means such as misrepresentation of identity or contact details by you will lead to automated termination of services without prior notice to you.

Your accounts bearing contact number and email IDs are created and owned by Cityzip.

In case where the system is unable to establish unique identity of you against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Cityzip reserves the full discretion to suspend your account in the above event and does not have the liability to share any account information whatsoever.

Cityzip may make available offers and promotions with different features to you.


If the passenger has misplaced or lost any personal property in the vehicle, Cityzip every effort will be made to reconnect owners with personal items left on the Cityzip shuttle but is not our responsibility in any manner for the same in case of loss or damage to the same.


Cityzip shall be responsible for the conduct of the drivers of the motor vehicle or the standard of the motor vehicle provided. A formal complaint should be made in writing within 24 hours of any dissatisfaction or complaints that you may have regarding the services provided. We are happy to improve on the services we deliver with valid feedback from our customers


If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


These Terms apply to all Cityzip services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by you. In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.


Cityzip has the right to change, modify, amend, or update these terms from time to time without any prior notification to you and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the services will signify your acceptance of the changed terms.


Cityzip is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with Cityzip, its affiliates or licensor's of Cityzip content, as the case may be.

All rights not otherwise claimed under these terms or by Cityzip.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Cityzip does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "Content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Cityzip is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Citizip, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Cityzip reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website. All related icons and logos are registered trademarks or trademarks or service marks of Cityzip in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


The content on this website is a copyright of Cityzip except the third party content and link to third party web site on this website.

You may not retrieve content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Cityzip is prohibited.


Cityzip reserves the right to terminate the account of yours upon any infringement of the rights of others in conjunction with use of the Cityzip service, or if Cityzip believes what you are conducting is harmful to the interests of Cityzip, its affiliates, or other Subscribers, or for any other reason in Cityzip's sole discretion, with or without cause.

The Company may terminate or suspend your account at any time without notice if the Company believes that you have breached this Agreement, or for any other reason, with or without cause, in its sole discretion. Upon such termination or suspension, you will not be entitled to any refund of unused fees


The Subscriber shall indemnify Cityzip from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Cityzip may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Subscriber and shall pay such sums on demand.


The information contained in this website is for general information purposes only. The information is provided by Cityzip and while we Endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Cityzip be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Cityzip takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Cityzip shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the subscriber arising out of the use of the motor vehicle service offered by Cityzip or due to the failure of Cityzip to provide services to the subscriber for any reason whatsoever including but not limited to the subscriber's non-compliance with the service’s instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Cityzip or any person or any organization involved in the above mentioned systems.

Cityzip will not be liable for any damages of any kind arising from the use of the service offered by the Cityzip, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Cityzip will exclude all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Cityzip of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


These Terms and related Agreements (unless otherwise specified) shall be governed by and construed in accordance with the laws of India. The Parties agree to submit to the exclusive jurisdiction of the Courts located in Pune, India as regards any claims or matters arising under or in relation to these Terms.


Any Party (hereinafter referred to as “Claimant”) which claims that a dispute has arisen out of or in connection with the existence, validity, interpretation or implementation of these Terms (hereinafter referred to as “Dispute”), must give a written notice (hereinafter referred to as “Dispute Notice”) thereof to the other Parties as soon as reasonably practicable after the Claimant has become aware of the occurrence of the event, matter or thing which is the subject of such Dispute. The Dispute Notice shall specify the particulars of the circumstances and nature of such Dispute and of the Claimant’s claim(s) in relation thereto to resolve such Dispute through conciliation. For this purpose, the Parties shall, within 7 (seven) Business Days from the date of receipt of the Dispute Notice, designate one of their respective senior executive (or an individual who is an expert in the respective field of Dispute, in case of natural Person) as its representative for negotiations relating to the Dispute, which designated senior executive and/or the designated individual (as the case may be) must have the authority to settle the Dispute.

If, within 30 (thirty) Business Days the date of the Dispute Notice (hereinafter referred to as “Negotiation Period”), the Dispute is not resolved, the Dispute shall be referred to and finally resolved by arbitration presided by a sole arbitrator. The Claimant and the other Parties shall appoint the arbitrators within 10 (ten) Business Days from the expiry of the Negotiation Period. If the sole arbitrator has not been appointed in the manner set out above, then the sole arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

All proceedings in any such arbitration shall be conducted in English and shall be in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

The venue of the arbitration proceedings shall be Pune.

The arbitration award shall be final and binding on the Parties, and the Parties agree to be bound thereby and to act accordingly. The cost of arbitration shall be borne in the manner and by the Party as determined by the sole arbitrator.

Notwithstanding any provision to the contrary in these Terms, a Party may apply to any court of competent jurisdiction to seek protective orders, including injunctions and interim relief against any other Party.

In the event more than 1 (one) arbitration proceedings have been commenced between a Claimant and other Parties and if the Claimant and other Parties agree that there are common causes of action arising out of the Disputes, the Claimant and the other Parties to the arbitration proceedings shall request the sole arbitrator to consider having a consolidated arbitration proceeding to resolve the Dispute. The sole arbitrator appointed by the Claimant and other Parties shall decide on the procedure to be adhered to for constituting such consolidated arbitration proceeding.


Unless approved by Cityzip, the User will not be allowed to advertise or promote any services or products in any manner while using the Services provided by Cityzip.