Ans: Cityzip is a technology driven employee transport service.

Ans: Quite economical as you only end up paying for the distance travelled as per the route slots such as Short, Medium or Long route. Passes are available as per your Monthly, Fortnightly, Weekly and Daily travelling need too.

Ans: Every bus has a Driver App, loaded with the details of commuters and therefore entry to the bus is restricted only to the authorized users and un-authorized users are prohibited from accessing the same. In addition, the inbuilt Hi-end GPS technology helps you track these buses any time en-route. Availability of Soft Panic Button for Driver & Passenger App makes our buses uniquely secured as it helps you combat any unforeseen emergency situation en-route.

Ans: Every single bus will replace minimum 10 cars or 20 two wheelers. In return, your carbon foot print comes down. In case of company provided transportation, being a captive bus transport only 60% to 70% is occupied, hence fleet size increases.

Ans: a. Authorized pass will be displacing on user’s mobile app, which ensures the passenger has to board only his/her, designated bus.

Ans: Yes, of course on the seat availability. The fare will be deducted from the mobile app on every travelling instance. Alternatively, user can purchase multiple passes as per travel need.

Ans: Users can see the validity period & balance on mobile app at any time. If expiry of validity and/or when the balance becomes too less for travel, user can validate/renew by using Mobile app or by visiting cityzip.com

Ans: All buses are fitted with GPS trackers, you can track your bus by using option “Track” in mobile app. Mobile app will show your bus Standard Time of Arrival, Estimated Time of Arrival and the current bus location.

Ans: You can see this on your mobile app or by logging on to cityzip.com, headed as “Routes”

Ans: Without valid boarding pass, users will not be able to use the services.

Ans: Users will be allowed a one-way travel with minimum balance of one rupee and will be requested to recharge their balance/validity before boarding the bus again. The amount for that travel will be deducted from his balance after recharge.

Ans: The bus pass can be reloaded only for mentioned packages for a fixed route. The validity of bus pass would be as per the below table from the date of journey. Yes, users can make the payment/apply for the bus pass in advance and choose a start date for usage. (Maximum 5 days from date of payment)

Ans: If the card is loaded before the expiry date, the new validity will start as per pass package purchase. either when the money is exhausted from current month’s value or when the validity gets over for the current monthly bus pass. In case the cash is exhausted before the 30-days validity of the current month, the new recharge will be effective from the next day and will be valid for the next 30 days E.g. If x person does a recharge of Rs. 500 with 30 days validity, somehow he ends up using that amount (Rs. 500) in 20 days, then he has to recharge with Rs. 500. Now the validity of the recharge will start immediately from the day of recharge.

Ans: Yes they can. Users will have to log into their cityzip account to make such changes of their address and pick up / drop points.

Ans: Yes. CityzipZip offers the flexibility to board or disembark at any stop of the users’ choice with availibity of seat. The rate will be applicable as per short, mid & long bus stop.

Ans: No. Bus pass comes with package validity. The amount loaded in the bus pass will expire after pass validity and it needs to be recharged for further use.

Ans: The amount loaded for the month will get exhausted as per package validity.

Ans: Sorry…………… They can’t.

Ans: All buses are branded with comfortable seat and driven by well-trained drivers. Charging point available near driver’s seat.

Ans: As on date it is not available.

Ans: In the event of Commuter having decided not to avail the pre-scheduled trip he / she has the option available to re-schedule the said trip at a later time during the same day with a boarding / drop point of his / her choice. This re-scheduling is solely attributable to the commuter and hence refund as such is not permissible.

Ans: Pass once availed cannot be cancelled or transferred.

Ans: Re Schedule is the option in which one can change his/her timings, pick-up/drop point for same day and cannot be postponed Depending on balance and validity alive, one can reschedule for long route also.